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Need to get in touch?
Feel free to send us a message to ask us about anything. We are here to answer your questions, and help you out the best that we can. And if we don’t the answer, we’ll figure it out and get back to you.
Address
455 Main Street
Grand Junction, Colorado 81501
sales@westsurvivalgear.com
Phone Number
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FAQ
Here are some answers to Frequently Asked Questions.
Which forms of payment do you accept?
We accept various payment options, including Visa, MasterCard, Discover, American Express, GooglePay, ApplePay, AmazonPay, and PayPal (Pay Later).
How do I edit items in my cart?
Click on the shopping cart on the right side of the page. Click the plus or minus sign to add (+) or remove (-) gear. Click on the trash icon if you need to remove any gear completely.
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Where do I enter my coupon?
Click on “Cart” on the right side of the page. Ensure everything in your cart is correct. Select “Proceed to Checkout”. Enter the code in the box above your order total.
What is your shipping policy?
WSG offers “Free Shipping” all orders! We currently ship within the contiguous United States, Alaska, and Hawaii.
Who will deliver my order?
The majority of orders are shipped through UPS or FedEx. Exceptionally large orders may be shipped through a freight carrier. The US Postal Service is also used on occasion.
How can I track my order?
You will receive an email after you complete your order that includes a tracking number. You can also login to your account on our website to get an update.
What is your return policy?
Returns are accepted when we are notified within 30 days of you placing your order. Please call us for returns during business hours.
What if my transaction is declined?
If your transaction is declined, please contact us to troubleshoot the declined payment. Products in your shopping cart will remain there until you return to complete the checkout process.